Terms and Conditions for North American Sales of WLM Products
Payment Options
PayPal
Paypal payments can be made from your PayPal account by selecting: 'Send Money' to
Personal Check
A personal check or money order may be sent to:
Red Wine Audio
51 Ozick Drive
Suite 101
Durham, CT 06422
Wire Transfer
Payment may be “wired” from your bank account to our bank. All funds must be in US Dollars. Buyer pays transfer fees, if applicable. If you plan to wire funds, please contact us for additional instructions.
Note:
- Payments must be made to ‘Red Wine Audio’
- Payments must be in US Dollars
- Please inquire about current product lead-times
- Products are shipped only after your funds have cleared
30-Day Money Back Guarantee
If you acquire a WLM product directly from Red Wine Audio, and for any reason you’re not completely satisfied with your purchase, simply return it within the 30-day trial period for a refund. The trial period begins the day your product is delivered to your shipping address. The following terms and conditions apply:
- Special order products (as noted by the price listing of such product) cannot be returned for a refund under our “30-Day Money Back Guarantee.”
- On request, you may special order other WLM products not shown on our Web site. Special order products cannot be returned for refund under our “30-Day Money Back Guarantee.”
- “Trade-up” sales cannot be returned for refund under our “30-Day Money Back Guarantee.” Red Wine Audio components purchased off our Special Deals Page are covered under our “30-Day Money Back Guarantee.”
- Modified units cannot be returned for refund under our “30-Day Money Back Guarantee.”
- Call (860) 398-5385 or send an to obtain Return Authorization.
- Pack the product in its original box. If you do not have the original box, please let us know when you contact us.
- Returned products must be in “like-new” condition. All original accessories and factory packaging must be included, complete with unmarked manuals. Components that have been damaged due to misuse or negligence will be assessed a fee in order to restore the unit to “like-new” condition. Red Wine Audio reserves the right to deduct this fee from your refund.
- Use a package-shipping service such as United Parcel Service (UPS), Federal Express or the United States Postal Service, that is able to track your shipment.
- Insure the product for your original purchase price.
In the event your product is lost or damaged in transit to Red Wine Audio, it is your responsibility to file a claim with the Shipper. If the product can be repaired, Red Wine Audio will provide a quote for repair costs, and issue your refund less applicable repair costs. In the event of loss or damage to returned products, you are responsible for obtaining reimbursement for the insured product from your Shipper. - Ship package to:
Red Wine Audio
51 Ozick Drive
Suite 101
Durham, CT 06422
You are responsible for return shipping cost.
After we receive your returned product, it will be inspected and we will issue a refund check within 7 business days. Refunds do not include original shipping costs or PayPal fees, if applicable.
Purchasing from our Dealers / Distributors
With the exception of WLM’s Limited Warranty (see below), authorized dealers set their own terms of sale, including refund policy. These terms may vary from the terms outlined on this site. Please ask your authorized WLM Dealer about their terms of sale before making your purchase.
Limited Warranty
During the warranty period WLM guarantees their products are well functioning and free of flaws. This limited warranty requires the product be operated in accordance with the WLM Product Manual. During the warranty period, WLM will replace or repair the defective parts free of charge to the customer. See WLM Product Manuals for complete warranty information.
Red Wine Audio reserves the right to modify the policies listed above without additional notice.